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Search Results

2 weeks ago

The Customer Service Supervisor is responsible for assisting the Customer Service Manager with all operational, and administrative processes associated with the customer service department at Genomic Health Inc. A primary responsibility of this position is to assist in developing a world class customer service department that is both focused and highly responsive to our customer needs. In additional the CSM must promulgate and enforce the customer service policies and procedures of GHI in a reference lab environment. The customer service supervisor will oversee the activities of the Customer Relations Specialists; participate in the development and administration of customer service policies and procedures to ensure consistent, high quality customer service and satisfaction; troubleshoot and resolve non-routine customer complaints; resolve any problems with incoming test requests, delivery dates or service and monitor our customers (internal/external) to ensure world class customer service throughout.

Requisition Number
2017-5145
Category
Customer Service/Accessioning
US
Redwood City
CA
1 month ago

The Customer Service Supervisor is responsible for assisting the Customer Service Manager with all operational, and administrative processes associated with the customer service department at Genomic Health Inc. A primary responsibility of this position is to assist in developing a world class customer service department that is both focused and highly responsive to our customer needs. In additional the CSM must promulgate and enforce the customer service policies and procedures of GHI in a reference lab environment. The customer service supervisor will oversee the activities of the Customer Relations Specialists; participate in the development and administration of customer service policies and procedures to ensure consistent, high quality customer service and satisfaction; troubleshoot and resolve non-routine customer complaints; resolve any problems with incoming test requests, delivery dates or service and monitor our customers (internal/external) to ensure world class customer service throughout.

Requisition Number
2017-5139
Category
Customer Service/Accessioning
US
Redwood City
CA
1 month ago

 

The Customer Relations Specialist (CRS) provides a vital link between GHI customers, the external GHI sales force and the internal commercial operations group.  The CRS will often be the first point of contact for all external parties who communicate with GHI directly via the phone, email, regular mail or other means.  There is likely to be a wide variety of questions and comments that come to the Company through these channels from a diverse group that may include health care professionals, cancer patients and their family members, media representatives, insurance company claims managers and many others.  The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company.

 

It is imperative that the CRS possess exemplary Customer Service Skills, have a demonstrated ability to work independently, and also function effectively as a member of the GHI team.  The CRS will need to understand not only the technical aspects of the services that GHI offers, but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal GHI personnel.

 

#LI-POST

Requisition Number
2017-5137
Category
Customer Service/Accessioning
US
Redwood City
CA
1 month ago

The Sales Support Specialist I provides a vital link between the external GHI field sales team, the internal commercial operations group, and our customers. The Sales Support Specialist I will be the first point of contact for Field Sales personnel who communicate frequently via email and phone.

Requisition Number
2017-5127
Category
Customer Service/Accessioning
US
Redwood City
CA
2 months ago

The Sales Support Specialist I provides a vital link between the external GHI field sales team, the internal commercial operations group, and our customers. The Sales Support Specialist I will be the first point of contact for Field Sales personnel who communicate frequently via email and phone.

 

#LI-POST

Requisition Number
2017-5092
Category
Customer Service/Accessioning
US
Redwood City
CA
5 days ago

The Sales Support Specialist I provides a vital link between the external GHI field sales team, the internal commercial operations group, and our customers. The Sales Support Specialist I will be the first point of contact for Field Sales personnel who communicate frequently via email and phone.

 

#LI-POST

Requisition Number
2017-5087
Category
Customer Service/Accessioning
US
Redwood City
CA
3 months ago

The Customer Relations Specialist (CRS) provides a vital link between GHI customers, the external GHI sales force and the internal commercial operations group.  The CRS will often be the first point of contact for all external parties who communicate with GHI directly via the phone, email, regular mail or other means.  There is likely to be a wide variety of questions and comments that come to the Company through these channels from a diverse group that may include health care professionals, cancer patients and their family members, media representatives, insurance company claims managers and many others.  The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company.

 

It is imperative that the CRS possess exemplary Customer Service Skills, have a demonstrated ability to work independently, and also function effectively as a member of the GHI team.  The CRS will need to understand not only the technical aspects of the services that GHI offers, but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal GHI personnel.

Requisition Number
2017-5086
Category
Customer Service/Accessioning
US
Redwood City
CA

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