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2 weeks ago

The Customer Service Team is a vital link between GHI customers, the external GHI sales force and the internal commercial operations group. The overall goal of the team is to provide world class customer service across the board. The Customer Service Team will often be the first point of contact for all external parties who communicate with GHI directly via the phone, email, regular mail or other means. They are also responsible for handling and recording all tissue specimens sent to GHI for testing. Another responsibility of the Customer Service team is to ensure that data entry of fax and online orders for Oncotype DX and for contacting physicians and various other personnel when information on the order form is incomplete or unacceptable. Lastly, they manage new specimen kit receipts, file preparations, report shipments, material return, document management and international kit shipments. 

 

The Order Intake Representative position is responsible for data entry of fax and online orders for Oncotype DX and for contacting physicians and various other personnel when information on the order form is incomplete or unacceptable. 

It is imperative that the Order Intake Representative has a demonstrated ability to work independently, but also function effectively as a member of the GHI team. Attention to detail, accuracy, and ability to focus are imperative qualities. 

The Order Intake Representative must possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal GHI personnel. The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company and its products.

Requisition Number
2017-5151
Category
Commercial Operations
US
Redwood City
CA
1 month ago

Billing & Reimbursement: Clinical criteria and pre-claim documentation preparation to help facilitate internal payer claim support activities.  Correlate order intake detail to complete Patient insurance verifications and benefit inquiries.  Determine appropriate Prior auth, Pre-claim and other reimbursement related requirements for Oncotype assay orders. Communicate with internal cross functional related groups and external parties for enhanced order to claim workflow.

Requisition Number
2017-5121
Category
Commercial Operations
US
Redwood City
CA
1 month ago

Billing & Reimbursement: Clinical criteria and pre-claim documentation preparation to help facilitate internal payer claim support activities.  Correlate order intake detail to complete Patient insurance verifications and benefit inquiries.  Determine appropriate Prior auth, Pre-claim and other reimbursement related requirements for Oncotype assay orders. Communicate with internal cross functional related groups and external parties for enhanced order to claim workflow.

Requisition Number
2017-5120
Category
Commercial Operations
US
Redwood City
CA
2 months ago

You'll report to the Director of Commercial Learning and is responsible for the full continuum of training for Urology Field Sales including new hire and ongoing continuing education programs. These training programs will be dynamic by specific training needs and will include product-specific training, disease-state training, and other professional development programs to benefit newly hired and expert Regional Urogenomic Liaisons (RULs). This job requires one-on-one teamwork with field trainers and regional work with RULs, as well as a partnership with the training team, Regional Managers (RMs), Genomic Science Liaisons (GSLs), Marketing and Medical Affairs.

Requisition Number
2017-5110
Category
Commercial Operations
US
Redwood City
CA

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