Client Systems Engineer

1 month ago
Job ID
Information Technology
Redwood City


This position requires both technical and analytical skills, with an emphasis on troubleshooting. Primary duties of the Client Service Engineer II include researching advanced technology trends in area(s) of expertise; identifying emerging trends and initiating research projects for team members; designing innovative solutions using new technologies; recommending short-term alternatives when appropriate; creating prototypes and leading initial development and testing through to production; defining enterprise-wide scoped SLAs to ensure requirements are met or exceeded; escalating problems as required based on SLAs; developing client satisfaction and capacity planning metrics; coordinating assessment of emerging technologies typically as the lead subject matter expert; evaluating and recommending new projects or tools for the organization.


  • Create and maintain baseline “Golden Image” for OS deployments
  • Work with device manufacturers on driver and other vendor provided software solutions for optimum device performance
  • Maintain proper inventory levels for all device types
  • Responsible for intermediate troubleshooting of System Center Software Center and Desktop/Client problems.
  • Responsible for intermediate troubleshooting of Desktop/Client configuration changes and Active Directory support.
  • Responsible for intermediate Application Management using industry standard deployment tools. (SCCM), monitoring and health reporting.
  • Responsible for working with team members to maintain and document new and update old SOPs for Service Desk.
  • Responsible for identifying technical obstacles early and work to find solutions
  • Provide KPI data to management on device usage, patch deployment, and other areas.
  • Respond to requests for technical assistance and escalations via phone, video conferencing, electronically, and in person
  • Research questions using available information resources
  • Identify and escalate situations requiring urgent attention
  • Manage conference room technology standards
  • Creating and updating IT solutions and procedures documentation
  • Stay current with system information, status, and updates
  • Performs other activities and duties as deemed necessary


  • The successful candidate will have 3+ years of experience managing Windows desktops and developing images and software packages utilizing Microsoft SCCM and (JSS Experience a plus)
  • Candidates must possess strong troubleshooting skills and communication skills Experience, 3+ years, ITIL foundations certification preferred.
  • Experience working in a mid- to large-scale environment with at least 1,000 workstations is required.
  • Experience with Microsoft SCCM 2012 required or 2016 (Optional)
  • Complete understanding of the interaction with desktop clients and services such as Windows Active Directory architecture, authentication, Group Policies, DHCP, and DNS.
  • Must be knowledgeable in operating system deployment tools such as System Center, Microsoft MDT, Sysprep, and Remote Installation Services.
  • PowerShell, Visual Basic or other scripting skills preferred.
  • Microsoft, A+, Network+ certifications/training or equivalent experience required
  • Experience installing, configuring, troubleshooting and supporting Windows applications. Knowledge of Microsoft Office applications is required, including Outlook, Word, Excel, PowerPoint and Visio/Project.
  • Candidate must be experienced supporting Intel based desktop and laptop hardware. Ability to troubleshoot issues with peripherals, communication issues, etc.
  • Understanding of TCP/IP networks and Ethernet technology as it applies to end user connections. Ability to troubleshoot network connectivity issues for both wired and wireless network connections. Experience supporting remote connections, VPN, firewalls, and routers.
  • Experience with networking and collaboration technology solutions such as projectors, presentation workstations, printers, copiers, scanners, and Fax machines.
  • Demonstrated ability to troubleshoot complex technical issues.
  • Experience and understanding of special needs in a regulated healthcare environment including operating according to Standard Operating Procedures (SOPs) is a plus.
  • The ability to follow written guidelines and adhere to Standard Operating Procedures is critical, as is the ability to clearly document actions taken.
  • Experience with SCCM infrastructure, application / operating systems deployment via Software Center and advance troubleshooting
  • Demonstrated ability to support both technical and non-technical customers.
  • Strong communicator with ability to maintain open communication with internal employees, managers and customers.
  • Self-directed, work independently, detailed oriented, organized and have excellent follow-up skills.
  • Able to work under pressure, multi-tasking and prioritizing multiple Workstreams while updating customers, management and team.

Travel, Physical/Mental Demands and Work Environment

- Standing or sitting for long periods of time may be necessary
- Some lifting (greater than 25 pounds) may be necessary; Facilities, Materials and Engineering employees occasionally must lift at least 50-75 pounds.

Company Profile

Genomic Health is a global provider of genomic-based diagnostic tests that address the overtreatment of cancer, one of the greatest issues in healthcare today. Our goal is to improve the lives of people with cancer by providing personalized, biological information that helps them get the right treatment at the right time, and to avoid unnecessary treatments and their side effects. In this way, our work is truly life, changing.


  • Our Oncotype IQ Genomic Intelligence Platform is a portfolio of diagnostic tests that help physicians and patients answer specific and critical treatment questions throughout the cancer journey
  • We currently offer Oncotype tests addressing breast, colon, prostate and lung cancers and hundreds of thousands of patients from over 90 countries have benefited from our tests.
  • The Oncotype DX breast cancer test is considered standard of care in the US and is included in all major international clinical guidelines for breast cancer treatment.
  • We are expanding our portfolio of tests to include additional liquid- and tissue-based tests through clinical research and internal product development as well as strategic partnerships.


Join the Genomic Health Team, and have the unique opportunity to make a difference in the lives of patients with cancer, while developing your career potential.  We embrace our unique culture characterized by our Core Values of Community, Truth Seeking, Being Ahead of the Curve and Winning to be the best in the world at what we do. We maintain competitive total rewards programs designed to satisfy our employees’ work life and personal life needs. 



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