The Supervisor, Sales Support, is responsible for assisting the Manager with all operational, and administrative processes associated with the Sales Support Team at Genomic Health Inc. A primary responsibility of this position is to assist in developing a world class customer service department that is both focused and highly responsive to our customer needs. In additional the Supervisor must promulgate and enforce the customer service policies and procedures of GHI in a reference lab environment.
The Supervisor, Sales Support, will oversee the activities of the Sales Support Specialists; participate in the development and administration of customer service policies and procedures to ensure consistent, high quality customer service and satisfaction; troubleshoot and resolve non-routine customer complaints; resolve any problems with incoming test requests, delivery dates or service and monitor our customers (internal/external) to ensure world class customer service throughout.
Genomic Health is a global provider of genomic-based diagnostic tests that address the overtreatment of cancer, one of the greatest issues in healthcare today. Our goal is to improve the lives of people with cancer by providing personalized, biological information that helps them get the right treatment at the right time, and to avoid unnecessary treatments and their side effects. In this way, our work is truly life, changing.
Join the Genomic Health Team, and have the unique opportunity to make a difference in the lives of patients with cancer, while developing your career potential. We embrace our unique culture characterized by our Core Values of Community, Truth Seeking, Being Ahead of the Curve and Winning to be the best in the world at what we do. We maintain competitive total rewards programs designed to satisfy our employees’ work life and personal life needs.
All qualified applicants will receive consideration for employment without regard to race, sex, gender identity, color, religion, national origin, protected veteran status, or on the basis of disability.