The Customer Relations Specialist (CRS) provides a vital link between GHI customers, the external GHI sales force and the internal commercial operations group. The CRS will often be the first point of contact for all external parties who communicate with GHI directly via the phone, email, regular mail or other means. There is likely to be a wide variety of questions and comments that come to the Company through these channels from a diverse group that may include health care professionals, cancer patients and their family members, media representatives, insurance company claims managers and many others. The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company.
It is imperative that the CRS possess exemplary Customer Service Skills, have a demonstrated ability to work independently, and also function effectively as a member of the GHI team. The CRS will need to understand not only the technical aspects of the services that GHI offers, but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal GHI personnel.
Genomic Health is a global provider of genomic-based diagnostic tests that address the overtreatment of cancer, one of the greatest issues in healthcare today. Our goal is to improve the lives of people with cancer by providing personalized, biological information that helps them get the right treatment at the right time, and to avoid unnecessary treatments and their side effects. In this way, our work is truly life, changing.
Join the Genomic Health Team, and have the unique opportunity to make a difference in the lives of patients with cancer, while developing your career potential. We embrace our unique culture characterized by our Core Values of Community, Truth Seeking, Being Ahead of the Curve and Winning to be the best in the world at what we do. We maintain competitive total rewards programs designed to satisfy our employees’ work life and personal life needs.
All qualified applicants will receive consideration for employment without regard to race, sex, gender identity, color, religion, national origin, protected veteran status, or on the basis of disability.